Increase quality, decrease cost..oftentimes, quality, profitability and sustainability operate at odds with each other.   This is why the use of design thinking is needed in the strategic and planning stages for a new process, system or policy.  First, it helps to address inefficiencies and perennial organizational crises that interfere with healing and disrupt the patient experience. And second, it helps the team discover and apply paradigm-shifting innovations in how they thought of the entire health journey, from pediatrics to geriatrics, from admission to home.

A committed team of design leaders, healthcare administrators, front line and medical staff are basic members to change the patient experience, the works pace and operations. Workflows are a large opportunity to employ rapid cycle innovation in a practical environment. For example, a team can create a full-scale mock-up of key functional areas of a future clinic. The healthcare providers and operations staff then could actually move about in, interact with and role play in the space — as they designed it. This real-world engagement with the space can iterate to a final version that has greater value than the initial plan…More>>

Design Thinking in Healthcare Forum della Leopolda 2018 Oct 11-12